Tech Support Agent: Solve Device Issues & Setups

Best Buy; Lakewood (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy’s Geek Squad Agent role puts you at the front line of technology support in our Lakewood store. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs, helping families and friends with tech questions.

You’ll provide friendly, timely service during check-in and checkout, understand issues by asking questions, help set up devices, monitor queues, and stay current through certified training.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology passion

Job description

Best Buy’s Geek Squad Agent role puts you at the front line of technology support in our Lakewood store. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs, helping families and friends with tech questions.

You’ll provide friendly, timely service during check-in and checkout, understand issues by asking questions, help set up devices, monitor queues, and stay current through certified training.