In-Store Tech Support Specialist

Best Buy; Lakewood (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy’s Geek Squad team in Lakewood, CA seeks a personable agent to assist customers with technology support, basic services, and device setup. You’ll work with other agents on complex repairs, learn through training, and help shoppers decide on repair vs replacement. A customer-focused, tech-savvy mindset is key.

The role emphasizes friendly service at check-in/out, knowledge-building, and clear communication with colleagues while supporting customers across devices.

Qualifications

• 3 months of experience in retail or customer service is required.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates.
• Help customers set up new devices and advise on repair or replacement decisions.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate and partner with fellow agents.

Skills

Retail experience

Flexible schedule

Passion for technology

Adaptability

Job description

Best Buy’s Geek Squad team in Lakewood, CA seeks a personable agent to assist customers with technology support, basic services, and device setup. You’ll work with other agents on complex repairs, learn through training, and help shoppers decide on repair vs replacement. A customer-focused, tech-savvy mindset is key.

The role emphasizes friendly service at check-in/out, knowledge-building, and clear communication with colleagues while supporting customers across devices.