In-Store Tech Support & Device Setup

Best Buy; Waynesville (NC); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy's Geek Squad Agent role puts you at the front line of technology support in our Waynesville store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The job requires 3 months of retail or customer service experience and a flexible schedule including holidays, nights and weekends. We offer training, competitive pay, an employee discount and resources for your wellbeing.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech curiosity

Job description

Best Buy's Geek Squad Agent role puts you at the front line of technology support in our Waynesville store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The job requires 3 months of retail or customer service experience and a flexible schedule including holidays, nights and weekends. We offer training, competitive pay, an employee discount and resources for your wellbeing.