In-Store Tech Support & Device Setup Pro

Best Buy; Antioch, Northern (CA, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our local store. You will help customers set up devices, assess needs, and collaborate with other agents to resolve issues. Training and resources are provided to grow your skills and deliver reliable tech solutions.

Join a team that values customer care, flexible scheduling, and ongoing learning. This role offers competitive pay, employee discounts, and benefits aligned with Best Buy standards.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Troubleshooting

Active listening

Documentation

Team collaboration

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our local store. You will help customers set up devices, assess needs, and collaborate with other agents to resolve issues. Training and resources are provided to grow your skills and deliver reliable tech solutions.

Join a team that values customer care, flexible scheduling, and ongoing learning. This role offers competitive pay, employee discounts, and benefits aligned with Best Buy standards.