In-Store Tech Support & Device Setup Specialist

Best Buy; Pittsburgh (Allegheny County); Hybrid; USD 42,981,000 - 53,726,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Geek Squad Agent role at our Pittsburgh store is the first point of contact for customers seeking tech support and products. You’ll assess needs, perform basic services and collaborate with other agents for complex repairs.

You’ll provide friendly service during check-in/out, understand issues, set up devices, and guide customers on repair or replacement options while staying current through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy Geek Squad Agent role at our Pittsburgh store is the first point of contact for customers seeking tech support and products. You’ll assess needs, perform basic services and collaborate with other agents for complex repairs.

You’ll provide friendly service during check-in/out, understand issues, set up devices, and guide customers on repair or replacement options while staying current through ongoing training.