Tech Support Agent (Retail) | Flexible Schedule

Best Buy; Flower Mound (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy in Flower Mound, Texas seeks a Geek Squad Agent to be the first point of contact for technology support. You’ll assess needs, perform basic services and partner with other agents for complex repairs.

The role emphasizes customer service, device setup help, and ongoing knowledge through training in a fast-paced retail environment. Ideal candidates have at least 3 months in retail or customer service and can work nights, holidays and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech knowledge

Communication

Job description

Best Buy in Flower Mound, Texas seeks a Geek Squad Agent to be the first point of contact for technology support. You’ll assess needs, perform basic services and partner with other agents for complex repairs.

The role emphasizes customer service, device setup help, and ongoing knowledge through training in a fast-paced retail environment. Ideal candidates have at least 3 months in retail or customer service and can work nights, holidays and weekends.