Tech Support Agent - In-Store, Flexible Hours & Perks

Best Buy; Mansfield (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy’s Mansfield, TX location is seeking a Geek Squad Agent to be the initial point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on complex repairs in-store.

You’ll gain training and resources to help customers decide whether to repair or replace devices, while delivering friendly, knowledgeable service during check-in and checkout. The role emphasizes ongoing learning and teamwork.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Tech aptitude

Job description

Best Buy’s Mansfield, TX location is seeking a Geek Squad Agent to be the initial point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on complex repairs in-store.

You’ll gain training and resources to help customers decide whether to repair or replace devices, while delivering friendly, knowledgeable service during check-in and checkout. The role emphasizes ongoing learning and teamwork.