In-Store Tech Support Pro — Gadgets & Setup

Best Buy; Mesquite (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Best Buy in Mesquite, TX is seeking a Geek Squad Agent to be the first point of contact for technology support at our store. You will assess customers’ needs, assist with basic services and coordinate with other agents for more complex repairs.

The role requires at least 3 months in retail or customer service, a flexible schedule including holidays and weekends, and a passion for technology. Training is provided, and you’ll help customers decide repair or replacement while delivering friendly,

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy in Mesquite, TX is seeking a Geek Squad Agent to be the first point of contact for technology support at our store. You will assess customers’ needs, assist with basic services and coordinate with other agents for more complex repairs.

The role requires at least 3 months in retail or customer service, a flexible schedule including holidays and weekends, and a passion for technology. Training is provided, and you’ll help customers decide repair or replacement while delivering friendly,