Tech Support Specialist – Retail Tech Help

Best Buy; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy Austin is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You’ll learn to assess needs, perform basic services and collaborate with other agents on more complex repairs.

This role requires 3 months of retail or customer service experience, a flexible schedule including nights and weekends, and a passion for tech. Training and benefits accompany the position.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy Austin is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You’ll learn to assess needs, perform basic services and collaborate with other agents on more complex repairs.

This role requires 3 months of retail or customer service experience, a flexible schedule including nights and weekends, and a passion for tech. Training and benefits accompany the position.