In-Store Tech Support Specialist

Best Buy; Sugar Land (TX); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement tools

Well-being benefits

Job summary

Best Buy in Sugar Land, TX is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support, knowledge and solutions for devices. You’ll receive training and resources to assess needs, perform basic services and partner with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends.

Qualifications

• 3 months of experience in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, taking notes and providing time estimates.
• Help customers set up new devices and advise on repair or replacement decisions.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.
• Communicate and partner with fellow agents.

Skills

Customer service

Passion for technology

Desire to solve problems

Job description

Best Buy in Sugar Land, TX is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support, knowledge and solutions for devices. You’ll receive training and resources to assess needs, perform basic services and partner with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends.