Tech Support Agent — Retail, Flexible Schedule

Best Buy Co.; Brandon (FL); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Great employee discount

Retirement resources

Well-being support

Descrizione del lavoro

Best Buy Co. in Brandon, Florida is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions.

You will assess customer needs, perform basic services and collaborate with other agents on more complex repairs, while maintaining a friendly, helpful presence in-store. This role requires 3 months of retail or customer service experience and a flexible schedule that includes holidays, nights, and weekends.

Competenze

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Mansioni

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents

Conoscenze

Customer service

Communication

Problem solving

Descrizione del lavoro

Best Buy Co. in Brandon, Florida is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions.

You will assess customer needs, perform basic services and collaborate with other agents on more complex repairs, while maintaining a friendly, helpful presence in-store. This role requires 3 months of retail or customer service experience and a flexible schedule that includes holidays, nights, and weekends.