In-Store Tech Support Agent – Flexible Schedule

Best Buy; Wilmington (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy's Geek Squad team is looking for an agent to be the first point of contact for customers seeking technology support at our Wilmington store. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Prior retail or customer-service experience is required, with a flexible schedule including holidays, nights and weekends. You will receive training and opportunities to expand your knowledge while helping customers decide whether to repair or

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology enthusiasm

Adaptability

Job description

Best Buy's Geek Squad team is looking for an agent to be the first point of contact for customers seeking technology support at our Wilmington store. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Prior retail or customer-service experience is required, with a flexible schedule including holidays, nights and weekends. You will receive training and opportunities to expand your knowledge while helping customers decide whether to repair or