In-Store Tech Support Specialist

Best Buy; Bradenton (FL); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits

Job summary

Best Buy in Bradenton, FL is hiring a Geek Squad Agent to be the first point of contact for technology support. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs, with training provided to build skills and career growth.

You’ll help customers set up devices, explain repair vs. replace options and keep queues updated. A passion for technology and adaptability in a fast-paced retail environment are valued.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy in Bradenton, FL is hiring a Geek Squad Agent to be the first point of contact for technology support. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs, with training provided to build skills and career growth.

You’ll help customers set up devices, explain repair vs. replace options and keep queues updated. A passion for technology and adaptability in a fast-paced retail environment are valued.