In-Store Tech Support Agent — Flexible Schedule

Best Buy; Virginia Beach (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental w

Job summary

Best Buy in Virginia Beach seeks a Geek Squad Agent to be the first point of contact for technology support at our store. You’ll help customers with setup, advise on repairs or replacements, and collaborate with other agents to deliver solutions.

This role emphasizes customer service, rapid learning, and a flexible schedule including holidays and weekends. We offer training, competitive pay, and benefits aligned with a major tech retailer.

Qualifications

• 3 months of experience working in retail or customer service.
• Willingness to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail / customer service

Flexible schedule

Passion for technology

Adapt quickly

Job description

Best Buy in Virginia Beach seeks a Geek Squad Agent to be the first point of contact for technology support at our store. You’ll help customers with setup, advise on repairs or replacements, and collaborate with other agents to deliver solutions.

This role emphasizes customer service, rapid learning, and a flexible schedule including holidays and weekends. We offer training, competitive pay, and benefits aligned with a major tech retailer.