Tech Support Advisor – Flexible Schedule

Best Buy; Port Charlotte (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent in Port Charlotte, FL, is the first point of contact for technology support and solutions for computers and devices in-store. You’ll be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide friendly service during check-in/check-out, diagnose issues by asking questions, and guide customers on setting up devices or deciding to repair or replace.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Technology passion

Job description

Best Buy's Geek Squad Agent in Port Charlotte, FL, is the first point of contact for technology support and solutions for computers and devices in-store. You’ll be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide friendly service during check-in/check-out, diagnose issues by asking questions, and guide customers on setting up devices or deciding to repair or replace.