Tech Support Agent - Part-Time with Flexible Hours

Best Buy; Riverside (CA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is hiring a Seasonal Part-Time Geek Squad Agent at our Riverside, CA store. You will be the first point of contact for customers seeking technology support, helping with setup, repairs, and guidance on whether to repair or replace devices.

The role emphasizes customer service, quick problem assessment, and collaboration with other agents. Training will be provided to build product knowledge and service skills, with a flexible schedule including nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexible schedule

Tools

Technology interest

Job description

Best Buy is hiring a Seasonal Part-Time Geek Squad Agent at our Riverside, CA store. You will be the first point of contact for customers seeking technology support, helping with setup, repairs, and guidance on whether to repair or replace devices.

The role emphasizes customer service, quick problem assessment, and collaboration with other agents. Training will be provided to build product knowledge and service skills, with a flexible schedule including nights and weekends.