Seasonal Tech Support Agent — Flexible Hours

Best Buy Co.

Sandy (UT)

On-site

USD 21,000 - 26,000

Part time

2 days ago

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Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Support for your physical and mental-w

Job summary

As a Best Buy Geek Squad Agent, you will be the first point of contact for technology support at our local Best Buy store. We provide training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If family and friends come to you with tech questions, this could be the perfect role for you. We offer opportunities to help customers set up devices, advise on repair vs replacement, and contribute to a fast-paced tech environment

Qualifications

3 months of experience working in retail or customer service.
Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process.
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
Help customers set up new devices and provide advice on whether to repair or replace old devices.
Monitor service queues and provide accurate status updates to customers.
Maintain knowledge and skillsets through certified training courses.
Clearly communicate and partner with fellow agents.