Tech Support Agent - Flexible, Part-Time Seasonal

Best Buy; Gurnee (IL); Hybride; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Employee discount

Retirement resources

Well-being support

Résumé du poste

Best Buy in Gurnee, IL is seeking a part-time Seasonal Geek Squad Agent to be the first point of contact for customers seeking technology support. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers set up devices, explain repair vs. replacement options, and provide accurate time estimates while maintaining knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Description du poste

Best Buy in Gurnee, IL is seeking a part-time Seasonal Geek Squad Agent to be the first point of contact for customers seeking technology support. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers set up devices, explain repair vs. replacement options, and provide accurate time estimates while maintaining knowledge through ongoing training.