Tech Support Agent: In-Store Help & Device Setup

Best Buy; Irvine (CA); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great employee discount

Competitive pay

Financial savings and retirement

Support for physical and mental well‑“

Descripción de la vacante

Best Buy in Irvine, CA is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and guidance for computers and devices. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

In this role, you’ll help customers set up new devices, provide repair vs. replace advice, and maintain up-to-date knowledge through training. A flexible schedule including holidays and weekends is required.

Formación

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Conocimientos

Customer service

Retail

Tech-savvy

Descripción del empleo

Best Buy in Irvine, CA is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and guidance for computers and devices. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs.

In this role, you’ll help customers set up new devices, provide repair vs. replace advice, and maintain up-to-date knowledge through training. A flexible schedule including holidays and weekends is required.