Tech Support & Device Care Specialist (Part-Time)

Best Buy; Braintree (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits package

Job summary

Best Buy Geek Squad Agent role located in Braintree, MA offers front-line tech support with training provided. You’ll assess customer needs, guide device setup, and decide on repair or replacement options while collaborating with other agents to handle more complex repairs.

The position emphasizes flexible scheduling, in-store service, and ongoing learning through certified training to stay current with technology trends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.

Skills

Customer service

Retail experience

Communication

Problem solving

Job description

Best Buy Geek Squad Agent role located in Braintree, MA offers front-line tech support with training provided. You’ll assess customer needs, guide device setup, and decide on repair or replacement options while collaborating with other agents to handle more complex repairs.

The position emphasizes flexible scheduling, in-store service, and ongoing learning through certified training to stay current with technology trends.