In-Store Tech Support Specialist

Best Buy; Greenfield (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits

Job summary

Best Buy in Greenfield, WI is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You’ll assess needs, guide basic services and collaborate with other agents for more complex repairs.

The role emphasizes ongoing learning through certified training, strong customer service and the ability to adapt in a fast-paced environment. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Greenfield, WI is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You’ll assess needs, guide basic services and collaborate with other agents for more complex repairs.

The role emphasizes ongoing learning through certified training, strong customer service and the ability to adapt in a fast-paced environment. A flexible schedule including holidays, nights and weekends is required.