In-Store Tech Support Agent

Best Buy; Roseville (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Roseville, MN is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and devices. Training and resources will be provided to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes helping customers decide between repair or replacement, managing service queues, and maintaining up-to-date knowledge through ongoing training in a busy retail

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Flexible schedule

Technology passion

Adaptability

Job description

Best Buy in Roseville, MN is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and devices. Training and resources will be provided to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes helping customers decide between repair or replacement, managing service queues, and maintaining up-to-date knowledge through ongoing training in a busy retail