In-Store Tech Support & Device Setup Specialist

Best Buy; San Rafael (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for wellbeing

Job summary

Best Buy is looking for a Geek Squad Agent to be the first point of contact for tech support at our local store. You’ll assess needs, perform basic services, and collaborate with other agents on complex repairs, with training and resources provided to grow your skills.

You’ll help customers set up devices, explain repair vs. replace options, and keep service queues updated. A friendly, proactive attitude and a background in retail or service are valued.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Passion for technology

Customer service

Adapt and learn quickly

Communication

Job description

Best Buy is looking for a Geek Squad Agent to be the first point of contact for tech support at our local store. You’ll assess needs, perform basic services, and collaborate with other agents on complex repairs, with training and resources provided to grow your skills.

You’ll help customers set up devices, explain repair vs. replace options, and keep service queues updated. A friendly, proactive attitude and a background in retail or service are valued.