Tech Support Agent – In-Store Help & Device Setup

Best Buy; Louisville (KY); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy in Louisville, KY is seeking a Geek Squad Agent to assist customers with technology needs in-store. You’ll learn, diagnose basic issues, and guide customers on repairs or replacements while delivering friendly service during checkout and service interactions.

You’ll participate in training, stay current on products, and collaborate with fellow agents to ensure quick, accurate help for guests at every touchpoint.

Qualifications

• 3 months of experience in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Assist customers with technology support at the checkout and service areas.
• Ask questions to understand issues and provide accurate next steps.
• Help customers set up new devices and decide on repair or replacement.
• Monitor service queues and provide status updates.
• Participate in certified training to maintain knowledge.
• Collaborate with fellow agents to resolve requests.

Skills

Customer service

Communication

Technical knowledge

Team collaboration

Tools

POS systems

Job description

Best Buy in Louisville, KY is seeking a Geek Squad Agent to assist customers with technology needs in-store. You’ll learn, diagnose basic issues, and guide customers on repairs or replacements while delivering friendly service during checkout and service interactions.

You’ll participate in training, stay current on products, and collaborate with fellow agents to ensure quick, accurate help for guests at every touchpoint.