Tech Support Agent — In-Store Device Help & Setup

Best Buy; Onalaska (WI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent role focuses on delivering technology support, knowledge, and solutions at a local Best Buy store. The position includes training, basic services, and collaboration with other agents to handle more complex repairs.

Responsibilities include assisting customers during check-in and checkout, diagnosing issues, advising on repair or replacement, and communicating service status. A minimum of 3 months in retail or customer service is required, with flexible hours including

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology passion

Adaptability

Job description

Best Buy's Geek Squad Agent role focuses on delivering technology support, knowledge, and solutions at a local Best Buy store. The position includes training, basic services, and collaboration with other agents to handle more complex repairs.

Responsibilities include assisting customers during check-in and checkout, diagnosing issues, advising on repair or replacement, and communicating service status. A minimum of 3 months in retail or customer service is required, with flexible hours including