In-Store Tech Support Specialist | Flexible Hours

Best Buy; Lexington (KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy in Lexington, KY, is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our store. You’ll assess customers’ needs, perform basic services, and collaborate on more complex repairs.

This role is ideal for those passionate about technology and helping others. Candidates must have retail experience and the ability to work a flexible schedule, including nights and weekends. Enjoy competitive pay and benefits in a supportive environment.

Qualifications

• 3 months of experience working in retail or customer service required.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing detailed notes.
• Help customers set up new devices and advise on repairs or replacements.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Customer service

Technology problem solving

Retail experience

Adaptability

Job description

Best Buy in Lexington, KY, is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our store. You’ll assess customers’ needs, perform basic services, and collaborate on more complex repairs.

This role is ideal for those passionate about technology and helping others. Candidates must have retail experience and the ability to work a flexible schedule, including nights and weekends. Enjoy competitive pay and benefits in a supportive environment.