Tech Support Agent - In-Store Help Desk

BrassRing, LLC; Sacramento (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings resources

Well-being support

Job summary

As a Geek Squad Agent at Best Buy, you'll be the first point of contact for technology support. Your role involves assisting customers with their tech questions, performing basic services, and collaborating with fellow agents on complex repairs.

We provide the training you need to thrive in this role, which offers the opportunity for a flexible schedule and a variety of benefits to support your overall well-being.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and listening.
• Help customers set up new devices and advise on repairs or replacements.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexibility

Technology knowledge

Job description

As a Geek Squad Agent at Best Buy, you'll be the first point of contact for technology support. Your role involves assisting customers with their tech questions, performing basic services, and collaborating with fellow agents on complex repairs.

We provide the training you need to thrive in this role, which offers the opportunity for a flexible schedule and a variety of benefits to support your overall well-being.