In-Store Tech Support Specialist

Best Buy; North Attleborough (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Leaves and PTO support

Job summary

The Geek Squad Agent role at Best Buy provides tech support to customers in-store, helping diagnose issues, set up devices, and advise on repairs or replacements. You’ll learn on the job with training resources and collaborate with fellow agents to deliver timely service.

Key responsibilities include assisting customers during check-in and checkout, asking diagnostic questions, updating on next steps, and maintaining knowledge through certified training courses.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology enthusiast

Adaptability

Job description

The Geek Squad Agent role at Best Buy provides tech support to customers in-store, helping diagnose issues, set up devices, and advise on repairs or replacements. You’ll learn on the job with training resources and collaborate with fellow agents to deliver timely service.

Key responsibilities include assisting customers during check-in and checkout, asking diagnostic questions, updating on next steps, and maintaining knowledge through certified training courses.