Tech Support Agent — In-Store Gadget Help & Setup

Best Buy; Pinole (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Agent in Pinole, CA to be the first point of contact for technology support. You will assess needs, perform basic services and collaborate with other agents for complex repairs.

The role emphasizes customer service, setup assistance and guidance on repair vs replacement, with training provided and options for ongoing learning. Schedule flexibility includes holidays and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Job description

Best Buy is seeking a Geek Squad Agent in Pinole, CA to be the first point of contact for technology support. You will assess needs, perform basic services and collaborate with other agents for complex repairs.

The role emphasizes customer service, setup assistance and guidance on repair vs replacement, with training provided and options for ongoing learning. Schedule flexibility includes holidays and weekends.