In-Store Tech Support Specialist

Best Buy; Woodland (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent role at the Woodland, CA store focuses on being the first contact for customers seeking technology support. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll receive training, help customers set up devices, and advise on whether to repair or replace. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn in a fast-paced retail environment.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and listening, giving accurate next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge and skills through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Passion for technology

Job description

Best Buy's Geek Squad Agent role at the Woodland, CA store focuses on being the first contact for customers seeking technology support. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll receive training, help customers set up devices, and advise on whether to repair or replace. A flexible schedule including holidays, nights and weekends is required.