In-Store Tech Support & Setup Specialist

Best Buy Co.; Chico (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Co. in Chico, California is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions. You will learn, assess customer needs and collaborate with other agents to complete repairs.

The role involves serving customers during check-in and checkout and helping set up devices. Qualified candidates have 3 months of retail or customer service experience and must be able to work a flexible schedule including holidays, nights and weekends.

Qualifications

• Minimum 3 months of experience in retail or customer service.
• Flexible schedule availability, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech-savvy

Adaptability

Problem solving

Job description

Best Buy Co. in Chico, California is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions. You will learn, assess customer needs and collaborate with other agents to complete repairs.

The role involves serving customers during check-in and checkout and helping set up devices. Qualified candidates have 3 months of retail or customer service experience and must be able to work a flexible schedule including holidays, nights and weekends.