In-Store Tech Support Associate

Best Buy Co.; Woodland (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy Co. in Woodland, CA is seeking a Geek Squad Agent to be the first point of contact for tech support and device advice in-store. You will assess customer needs, perform basic services and collaborate with teammates on more complex repairs.

If family and friends come to you with tech questions, this role may be perfect. You will help customers set up new devices, provide time estimates, and decide whether to repair or replace old devices.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech enthusiasm

Job description

Best Buy Co. in Woodland, CA is seeking a Geek Squad Agent to be the first point of contact for tech support and device advice in-store. You will assess customer needs, perform basic services and collaborate with teammates on more complex repairs.

If family and friends come to you with tech questions, this role may be perfect. You will help customers set up new devices, provide time estimates, and decide whether to repair or replace old devices.