Tech Support Agent – In-Store Gadget Help

BrassRing, LLC; Mayhill (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Best Buy in Mayhill, TX is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices. You will be trained to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll help customers set up new devices, provide timely service, and communicate clearly while maintaining knowledge through ongoing training.

Qualifications

• 3 months of experience in retail or customer service
• Flexibility to work holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues by asking questions and providing time estimates
• Help customers set up new devices and advise on repair or replacement
• Monitor service queues and provide status updates
• Maintain knowledge through certified training
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Job description

Best Buy in Mayhill, TX is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices. You will be trained to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll help customers set up new devices, provide timely service, and communicate clearly while maintaining knowledge through ongoing training.