Tech Support Agent - In-Store Device Help

BrassRing, LLC; Frisco (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leaves and LOA options

Incentive programs

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Frisco store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide friendly service, set up devices, advise on repair vs replacement, and stay current through ongoing training. A flexible schedule including evenings and weekends is required.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Communication skills

Tech-savvy

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Frisco store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll provide friendly service, set up devices, advise on repair vs replacement, and stay current through ongoing training. A flexible schedule including evenings and weekends is required.