In-Store Tech Support Agent - Customer Solutions

Best Buy; Frisco (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy in Frisco, TX is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in store.

You’ll help customers check in and out, diagnose basic tech issues, assist with setting up devices, and determine whether to repair or replace items. Training, flexible schedules including holidays, nights and weekends, and teamwork with other agents are provided.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication skills

Tech aptitude

Job description

Best Buy in Frisco, TX is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in store.

You’ll help customers check in and out, diagnose basic tech issues, assist with setting up devices, and determine whether to repair or replace items. Training, flexible schedules including holidays, nights and weekends, and teamwork with other agents are provided.