In-Store Tech Support & Device Setup Specialist

Best Buy; Mansfield (OH); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy's Geek Squad Agent role places you at the front line of technology support at our Mansfield, OH store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs, while gaining training and resources to grow in a tech-focused retail environment.

You’ll provide friendly, timely service during checkout, help customers decide to repair or replace devices, and stay current with product knowledge through mandated training courses and

Qualifications

• Minimum of 3 months experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and problem solving.
• Ability to adapt and learn new skills in a fast-paced environment.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Tech passion

Adaptability

Job description

Best Buy's Geek Squad Agent role places you at the front line of technology support at our Mansfield, OH store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs, while gaining training and resources to grow in a tech-focused retail environment.

You’ll provide friendly, timely service during checkout, help customers decide to repair or replace devices, and stay current with product knowledge through mandated training courses and