Tech Support Agent - In-Store Device Help & Setup

Best Buy; Princeton (NJ); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Princeton, NJ is seeking a part-time Geek Squad Agent to be the first contact for customers seeking technology support and solutions for computers and devices in-store. We provide training to assess needs and perform basic services while partnering with other agents on more complex repairs.

You’ll help customers set up new devices, offer advice on repair vs replacement, monitor queues and provide status updates.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy in Princeton, NJ is seeking a part-time Geek Squad Agent to be the first contact for customers seeking technology support and solutions for computers and devices in-store. We provide training to assess needs and perform basic services while partnering with other agents on more complex repairs.

You’ll help customers set up new devices, offer advice on repair vs replacement, monitor queues and provide status updates.