Tech Support Agent - In-Store Help & Setup

Best Buy; Mission Viejo (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy Geek Squad Agent position is an in-store technology support role located in California. You’ll be the first contact for customers seeking tech help and solutions, with training provided to assess needs and perform basic repairs in collaboration with other agents.

You’ll handle check-in/check-out service, diagnose issues by asking questions, and guide customers on repairing or replacing devices, while maintaining updates and balancing workloads with your team.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast‑paced industry.

Responsibilities

• Provide positive, timely service to customers during the check‑in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Job description

Best Buy Geek Squad Agent position is an in-store technology support role located in California. You’ll be the first contact for customers seeking tech help and solutions, with training provided to assess needs and perform basic repairs in collaboration with other agents.

You’ll handle check-in/check-out service, diagnose issues by asking questions, and guide customers on repairing or replacing devices, while maintaining updates and balancing workloads with your team.