Tech Support Agent - In-Store Help & Device Setup

Best Buy; Knightdale (NC); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for physical and mental well‑b

Job summary

Best Buy in Knightdale, NC is hiring a part-time Geek Squad Agent to be the first point of contact for tech support, knowledge and solutions for computers and devices. You will receive training and resources to assess needs, perform basic services and team with other agents on more complex repairs.

From check-in through checkout, you’ll deliver friendly, accurate support, help customers decide repair or replacement options, and stay current through certified training.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech enthusiasm

Job description

Best Buy in Knightdale, NC is hiring a part-time Geek Squad Agent to be the first point of contact for tech support, knowledge and solutions for computers and devices. You will receive training and resources to assess needs, perform basic services and team with other agents on more complex repairs.

From check-in through checkout, you’ll deliver friendly, accurate support, help customers decide repair or replacement options, and stay current through certified training.