Tech Support & Device Setup Specialist

Best Buy; Cherry Hill Township (NJ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Agent role places you at the front line of technology support in our Cherry Hill store, helping customers understand devices, schedule basic repairs and set expectations for next steps.

You’ll receive training and collaborate with fellow agents while developing knowledge of our products and services in a fast-paced retail environment. The position requires flexibility, including evenings, weekends and holidays.

Qualifications

• 3 months of retail or customer service experience
• Flexible schedule including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Tech troubleshooting

Communication skills

Tools

POS systems

Job description

Best Buy’s Geek Squad Agent role places you at the front line of technology support in our Cherry Hill store, helping customers understand devices, schedule basic repairs and set expectations for next steps.

You’ll receive training and collaborate with fellow agents while developing knowledge of our products and services in a fast-paced retail environment. The position requires flexibility, including evenings, weekends and holidays.