In-Store Tech Support & Setup Pro

Best Buy; Maryland; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Job summary

Best Buy’s Geek Squad Agent role puts you at the front line of technology support in our store, helping customers with devices and software, and partnering with other agents for repairs. You’ll learn through training and provide clear guidance during check-in and checkout.

The job requires strong communication, the ability to ask questions, take notes and give accurate time estimates, plus the readiness to work holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology passion

Job description

Best Buy’s Geek Squad Agent role puts you at the front line of technology support in our store, helping customers with devices and software, and partnering with other agents for repairs. You’ll learn through training and provide clear guidance during check-in and checkout.

The job requires strong communication, the ability to ask questions, take notes and give accurate time estimates, plus the readiness to work holidays, nights and weekends.