Tech Support Advocate: Grow as Product Expert

ServiceTitan, Inc.; Texas; Ibrido; USD 29.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible time off

Onboarding program

Medical/dental/vision

401k match

Descrizione del lavoro

ServiceTitan, Inc. is seeking a Customer Support Advocate in Texas to act as the first point of contact for customers across phone, chat, email, and screen-sharing sessions.

You will become a product expert and craft creative workflows to meet customer needs, preventing escalations and resolving issues with high quality and speed. The role requires strong communication, empathy, and problem-solving abilities, with a focus on customer-centric service in a fast-paced environment.

Competenze

• Bachelor's degree preferred or equivalent experience in technical support.
• Efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.
• Excellent people skills: empathetic, patient, confident, good-humored, and able to interact with a broad spectrum of personality types.
• Ability to thrive in a feedback-oriented culture and stay level-headed in a rapidly changing environment.
• Self-motivated and able to master complex software.
• Customer-centric mindset, desire to learn, and can-do attitude.

Mansioni

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Conoscenze

Technical support

Customer service

Troubleshooting

Communication skills

Problem solving

Multi-tasking

Empathy

SIP knowledge

Formazione

Bachelor's degree or equivalent experience

Strumenti

Salesforce

Support Console

Descrizione del lavoro

ServiceTitan, Inc. is seeking a Customer Support Advocate in Texas to act as the first point of contact for customers across phone, chat, email, and screen-sharing sessions.

You will become a product expert and craft creative workflows to meet customer needs, preventing escalations and resolving issues with high quality and speed. The role requires strong communication, empathy, and problem-solving abilities, with a focus on customer-centric service in a fast-paced environment.