Customer Support Advocate: Tech Troubleshooter

ServiceTitan, Inc.; United States; A distancia; USD 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Equity

Flexible time off

Comprehensive health coverage

Descripción de la vacante

ServiceTitan, Inc. is seeking a Customer Support Advocate to serve as the frontline for customers using our software. You will become a subject matter expert, guiding users through complex workflows and resolving issues with speed and care.

Ideal candidates are strong communicators with empathy and a proactive mindset, able to adapt in a fast-changing tech environment and collaborate across teams to improve the customer experience.

Formación

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent people skills: empathetic, patient, confident and good-humored.

Responsabilidades

• Act as the first point of contact to assist customers via phone, chat, email, and screen-sharing.
• Become a product expert and develop creative solutions and workflows.
• Prevent escalations by leveraging support tools and resources to resolve cases.
• Provide comprehensive technical solutioning to resolve customer issues with high quality and speed.

Conocimientos

Customer support

Technical troubleshooting

Communication

Empathy

Team player

Educación

Bachelor’s degree or equivalent in technical support

Descripción del empleo

ServiceTitan, Inc. is seeking a Customer Support Advocate to serve as the frontline for customers using our software. You will become a subject matter expert, guiding users through complex workflows and resolving issues with speed and care.

Ideal candidates are strong communicators with empathy and a proactive mindset, able to adapt in a fast-changing tech environment and collaborate across teams to improve the customer experience.