Tech Support Advocate — Fast Growth & Flexible Perks

ServiceTitan, Inc.; Olympia (WA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Flexible time off

Annual bonus

Health benefits

Job summary

ServiceTitan, Inc. is seeking a Customer Support Advocate to help small business owners in the trades by delivering expert support across phone, chat, email, and screen-sharing sessions. You will become a product expert, develop effective workflows, and resolve issues with speed and quality.

The role emphasizes customer-centric problem solving, strong communication, and the ability to thrive in a dynamic, feedback-oriented environment. A Bachelor’s degree or equivalent experience is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Excellent people skills: empathetic, patient, confident, and clear in communication.
• Strong problem-solving, troubleshooting, and ability to translate complex issues into solutions.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative workflows to meet customer needs.
• Prevent escalations and de-escalate customers using support tools and resources.
• Provide high-quality technical solutions to resolve customer issues quickly.

Skills

Customer support

Communication

Troubleshooting

Product knowledge

Team player

Multitasking

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce Support Console

Internal chatbot

Screen sharing

Job description

ServiceTitan, Inc. is seeking a Customer Support Advocate to help small business owners in the trades by delivering expert support across phone, chat, email, and screen-sharing sessions. You will become a product expert, develop effective workflows, and resolve issues with speed and quality.

The role emphasizes customer-centric problem solving, strong communication, and the ability to thrive in a dynamic, feedback-oriented environment. A Bachelor’s degree or equivalent experience is preferred.