Technical Support Titan for Small Business Tech

ServiceTitan Software Canada; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible time off

Learning and development opportunities

Bonusly rewards

Medical, dental, vision coverage

401k match

Fertility services support

Job summary

ServiceTitan seeks a Customer Support professional to be the first contact for customers, assisting via phone, chat, email, and screen-sharing. You will become a product expert, devising workflows that meet client needs and prevent escalations through effective use of support tools.

The role requires problem-solving skills, empathy, and the ability to thrive in a fast-changing environment, with a customer-centric mindset and strong communication. Start date listed as a future date.

Qualifications

• Bachelor's degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent people skills with empathy, patience, and confidence.
• Ability to thrive in a feedback-oriented, fast-changing environment.
• Self-motivated and able to master complex software.
• Customer-centric mindset with a can-do attitude.
• Creative, out-of-the-box solutioning and clear communication.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers using support tools and resources to resolve cases quickly.
• Provide comprehensive technical solutioning directly to resolve customer issues with high quality and speed.

Skills

Problem solving

Empathy

Communication

Multi-tasking

Calm under pressure

Team player

Self-motivated

Learnability

Education

Bachelor's degree or equivalent in technical support

Tools

Salesforce Support Console

Internal chatbot

Screen-sharing tools

SIP/RTP knowledge

Job description

ServiceTitan seeks a Customer Support professional to be the first contact for customers, assisting via phone, chat, email, and screen-sharing. You will become a product expert, devising workflows that meet client needs and prevent escalations through effective use of support tools.

The role requires problem-solving skills, empathy, and the ability to thrive in a fast-changing environment, with a customer-centric mindset and strong communication. Start date listed as a future date.