Customer Support Advocate: Tech Troubleshooter

ServiceTitan Software Canada; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive health benefits (medical

Dental & vision

401k match

Fertility & family support

Job summary

ServiceTitan is seeking a Customer Support Advocate to be the first point of contact for customers through phone, chat, email, and screen sharing. You will become a product expert and craft workflows that meet customer needs, aiming to prevent escalations with efficient, high‑quality solutions.

You’ll de�����������������������������������, leverage Salesforce and internal tools, and provide timely, friendly support to a wide range of customers in a dynamic environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong communication and troubleshooting abilities.
• Ability to thrive in a fast-changing environment.
• Self-motivation and ability to master complex software.

Responsibilities

• Act as the first point of contact to assist customers with our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve issues with high quality and speed.

Skills

Empathy & communication

Problem-solving

Technical aptitude

Team player

Customer-centric mindset

Education

Bachelor’s degree preferred

Tools

Salesforce

Support tools

Job description

ServiceTitan is seeking a Customer Support Advocate to be the first point of contact for customers through phone, chat, email, and screen sharing. You will become a product expert and craft workflows that meet customer needs, aiming to prevent escalations with efficient, high‑quality solutions.

You’ll de�����������������������������������, leverage Salesforce and internal tools, and provide timely, friendly support to a wide range of customers in a dynamic environment.