Remote Tech Support Specialist – Telecom Expert

ServiceTitan, Inc.; Washington; Remoto; USD 27.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flextime

Bonusly recognition

Comprehensive onboarding and career发展

Descrizione del lavoro

ServiceTitan, Inc. is seeking a Technical Support Specialist to assist customers with our software via phone, chat, email, and screen-sharing. You will become a product expert, crafting workflows that meet client needs and prevent escalations through thorough testing and accurate troubleshooting.

Ideal candidates bring a technical support background, strong communication, and a customer-centric mindset. This remote role offers flexible hours and a path for internal growth within a fast-paced

Competenze

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving skills and troubleshooting abilities.
• Excellent people skills and the ability to interact with a diverse customer base.
• Ability to thrive in a fast-changing, feedback-oriented environment.

Mansioni

• Assist customers with ServiceTitan software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows to meet customer needs.
• Prevent escalations and de-escalate customers using support tools and testing to resolve cases quickly.
• Provide comprehensive technical solutions to resolve customer issues with high quality and speed.

Conoscenze

Problem-solving

Communication

Empathy

Multi-tasking

Fast learner

Team player

Formazione

Bachelor’s degree or equivalent experience

Descrizione del lavoro

ServiceTitan, Inc. is seeking a Technical Support Specialist to assist customers with our software via phone, chat, email, and screen-sharing. You will become a product expert, crafting workflows that meet client needs and prevent escalations through thorough testing and accurate troubleshooting.

Ideal candidates bring a technical support background, strong communication, and a customer-centric mindset. This remote role offers flexible hours and a path for internal growth within a fast-paced