Technical Support Titan | Customer Success Advocate

ServiceTitan; Washington; On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Flextime

Bonusly rewards

Comprehensive benefits

Onboarding program

Job summary

ServiceTitan is seeking a Customer Support Advocate in the United States (WA) to guide customers through our software via phone, chat, email, and screen sharing.

You will become a product expert, craft workflows, and prevent escalations by leveraging the Salesforce console and internal tools, delivering quick, high‑quality resolutions. This role fosters growth through internal transfers and a human‑centered support approach.

Qualifications

• Bachelor’s degree preferred or equivalent in technical support.
• Empathetic, patient, confident, good-humored customer focus.
• Strong problem solving and troubleshooting abilities.
• Ability to translate complex issues into tangible solutions.

Responsibilities

• Act as the first point of contact to assist customers with our software via phone, chat, email, and screen-sharing.
• Become a product expert and develop creative solutions and workflows to meet customer needs.
• Prevent escalations and de-escalate customers using support tools and resources.
• Provide comprehensive technical solutions to resolve issues with high quality and speed.

Skills

Empathetic people skills

Strong critical thinking

Troubleshooting abilities

Customer-centric mindset

Creative problem solving

Technical communication

Team player

Industry knowledge (home/commercial)

SIP/RTP/call flow know-how

SMS routing/SMPP knowledge

Education

Bachelor’s degree or equivalent experience in technical support

Tools

Salesforce Support Console

Internal chatbot

Testing tools

Job description

ServiceTitan is seeking a Customer Support Advocate in the United States (WA) to guide customers through our software via phone, chat, email, and screen sharing.

You will become a product expert, craft workflows, and prevent escalations by leveraging the Salesforce console and internal tools, delivering quick, high‑quality resolutions. This role fosters growth through internal transfers and a human‑centered support approach.