Remote Back-Office Tech Support Specialist

ServiceTitan, Inc.; Florida; Remoto; USD 27.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible time off

Medical, dental, and vision

401k match

Descrizione del lavoro

ServiceTitan, Inc. in Florida is seeking a Technical Support Specialist - Back Office to assist customers with our software via phone, chat, email, and screen-sharing.

You will become a product expert, develop workflows, and resolve issues with high quality and speed. You should have a Bachelor’s degree or equivalent technical support experience, strong problem-solving and communication skills, and the ability to thrive in a fast-changing, feedback-driven environment.

Competenze

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Empathetic, patient, and able to interact with diverse customers.
• Thrives in a feedback-oriented and fast-changing environment.
• Self-motivated and quick to learn complex software.

Mansioni

• Act as first point of contact to assist customers via phone, chat, email, and screen-sharing.
• Become a product expert and develop workflows to meet customer needs.
• Provide technical solutions to resolve issues with quality and speed.
• De-escalate and prevent escalations using support tools.

Conoscenze

Troubleshooting

Empathy

Patience

Clear communication

Team player

Fast learner

Formazione

Bachelor’s degree

Strumenti

Salesforce Support Console

Internal chatbot

Screen-sharing tools

Descrizione del lavoro

ServiceTitan, Inc. in Florida is seeking a Technical Support Specialist - Back Office to assist customers with our software via phone, chat, email, and screen-sharing.

You will become a product expert, develop workflows, and resolve issues with high quality and speed. You should have a Bachelor’s degree or equivalent technical support experience, strong problem-solving and communication skills, and the ability to thrive in a fast-changing, feedback-driven environment.