Customer Support Advocate — Grow as a Product Expert

ServiceTitan; Florida; On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive health benefits (medical

401k match

Fertility services

Job summary

ServiceTitan is seeking a Customer Support Advocate to assist customers across phone, chat, email, and screen-sharing. You will become a product expert, crafting workflows that fit customer needs and prevent escalations through effective use of our tools.

The role demands strong problem-solving, excellent communication, and a customer-centric mindset. A technical background and ability to adapt in a dynamic environment are essential.

Qualifications

• Bachelor’s degree or equivalent experience in technical support.
• Strong communication and problem-solving skills.
• Empathetic, patient and able to interact with a broad range of personalities.
• Able to stay level-headed in a fast-changing environment.
• Proactive, self-motivated, and able to master complex software.

Responsibilities

• Act as the first point of contact to assist customers via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop workflows that meet customer needs.
• Prevent escalations and de-escalate using support tools and resources.
• Provide technical solutions to resolve customer issues with high quality and speed.

Skills

Customer support

Problem solving

Communication

Empathy

Tech savvy

Multi-tasking

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

CRM

Job description

ServiceTitan is seeking a Customer Support Advocate to assist customers across phone, chat, email, and screen-sharing. You will become a product expert, crafting workflows that fit customer needs and prevent escalations through effective use of our tools.

The role demands strong problem-solving, excellent communication, and a customer-centric mindset. A technical background and ability to adapt in a dynamic environment are essential.